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Frequently Asked Questions

Just click to LOGIN  from the bottom menu and  enter your login details.

No, you can place an order without creating an account.

You can search for a product based on category (e.g, bracelets, rings, necklaces, earrings) or collection base.
Choose the jewelry you are interested in and add it to your basket.
Follow the instructions and arrows and complete your order.
In addition, at any time, you can see your shopping cart or complete your purchases by clicking on the shopping cart icon on the top right as you continue browsing our site.

Yes, we often offer discount coupons to selected customers.
Please subscribe to our newsletter or create an account to receive emails for these offers.

Images represent the piece you buy. I make every effort to make the individual pieces as similar as possible to the illustrated object, but because of the handmade nature of the jewelry, your piece may have a small variation that makes it unique.

All orders are shipped within 3 business days of the date they were made.
Once your order is complete, you will receive an automated confirmation email.
When your order is sent, you will receive an additional email with the tracking url to keep track of its progress.

The delivery times that apply to your orders are as follows:


Greece    ==>    3-10 business days


European Union     ==>    5-15 business days


U.S.A, Australia, Canada    ==>    5-15 business days


 

* Customers outside the European Union are subject to any additional charges that may arise from exchange rate differences, customs clearance, import duties, product restrictions and other local requirements for which our company has no responsibility.
* Prices include 24% VAT
* In case of force majeure, the company does not assume responsibility for non-delivery of the product.

There are two ways to complete your payment for your order:

– Cash on delivery (Greece only)

– Paypal (International orders)

All orders are controlled by strict quality controls. If you still have a problem, you can contact us by phone at: 2897042146 in our e-shop Monday-Friday 10:00-18:00 or send us an e-mail at info@candiashop.gr and we will let you know what action is required.

If you wish to cancel your order, you can send an e-mail within 1 hour from the completion of the order to info@candiashop.gr or call us at (+30) 2897042146.

See our return and change policy here.

All our orders are sent exclusively via EL.TA (Hellenic Post).

Please, if your country is not listed on the available shipping countries, send us a message.
We will try to please you!